Refund Policy Last updated: 07.10.2026
We want you to feel confident in your Still Here OS purchase. Here’s how refunds work:
Eligibility Window [Specify a window here once decided internally, e.g., “Refund requests must be submitted within 14 days of purchase.”]
What Qualifies
- Requests made within the eligibility window, where the legal document intake wizard has not yet been completed and submitted for document generation.
What May Not Qualify
- Once your state-specific legal documents have been generated and delivered, this portion of the service is considered fulfilled and may not be refundable, as it involves a licensing fee paid to our attorney template partner.
- Digital vault and Legacy Capsule access, once provisioned, may be subject to a prorated or non-refundable policy — [decide and specify].
Installment Plan Cancellations: If you cancel during an active installment plan, no further payments will be charged, but amounts already paid are handled according to the eligibility rules above.
How to Request a Refund: Contact support@stillhereos.com with your order number. Refund requests are reviewed within 2 business days.